Refunds and cancellations

We want you to book with confidence. This policy explains how changes, cancellations and refunds work.

Changes

You can request a change to the date, time or details of a booking through live chat or the booking form. Changes depend on availability.

Cancellations

Cancellations made at least 48 hours before the scheduled service are eligible for a full refund. Cancellations made within 48 hours may be refunded in part, depending on costs already committed to partners.

If we cancel

If we cannot provide a confirmed service, you will receive a full refund or the option to rebook.

How refunds are paid

Approved refunds are returned to the original payment method. Timing depends on your bank or payment provider.

Questions

Use Chat with us on this site and our team will help.